Q3AI Solutions · Business agents
AI Voice Agent
Phone lines still carry a lot of routine work: bookings, opening hours, order status. An AI voice agent answers calls naturally, handles the routine ones and transfers the rest to your team.
01
Call flow design
02
Telephony integration
03
Bookings and lookups
04
Transcripts and analytics
Built around your business.
Voice needs extra care: latency, accents, interruptions and consent. We test with real calls and design clear routes to a person whenever the caller wants one.
What we deliver.
- 01
Call flow design
Greetings, questions, confirmations and hand-off rules written around your real calls.
- 02
Telephony integration
Connection to your phone system or a new number, with call routing.
- 03
Bookings and lookups
Appointment booking and record lookups in your calendar or CRM.
- 04
Transcripts and analytics
Call summaries, outcomes and reasons for transfer for your team.
Where it's used.
Appointment-based businesses
Taking bookings and changes without tying up reception.
After-hours phone cover
Answering, taking messages and flagging urgent calls.
High-volume status calls
Answering routine order and delivery queries.
Typical building blocks: Speech-to-text and text-to-speech · Telephony providers · Calendar and CRM integrations · Call analytics
How we work.
01
Map the workflow
We follow the real process end to end, including the exceptions people handle by hand.
02
Pilot with one team
A limited rollout with human review lets us tune behavior on real cases.
03
Integrate and harden
Connections to your systems, permissions, logging and fallbacks for when it's unsure.
04
Measure and expand
We report against agreed measures and widen scope only where the results justify it.
Best fit.
- Clinics, salons and service businesses
- Companies with busy phone lines
- Teams needing after-hours call handling
Why Q3 Labs.
- Senior people on the work
- You work with the specialists doing the project, not a hand-off to a junior team.
- Marketing and engineering together
- Design, development, data and growth sit in one team, so a solution is built with adoption in mind.
- Plain reporting, no lock-in
- Clear progress reporting and no long-term contracts. You keep ownership of your assets and accounts.
Explore related work.
Related AI solutions
- Customer Support AI AgentFirst-line support that resolves common questions and escalates the rest with context.
- AI Sales AgentResponds to enquiries, qualifies prospects and books meetings for your sales team.
- Retail AI AgentA shopping and store-operations agent for retailers and online stores.
- AI Agent OrchestratorA coordinating layer that routes work between several specialized agents.
Built on these AI services
Related services
Industries where this fits
Frequently asked questions
Talk to us about AI Voice Agent.
Tell us what you're trying to achieve. We'll tell you how we'd approach it, and whether Q3 Labs is the right fit.